Cancellation and Return Policy
Before cancellation of shipment (only applicable to purchase made and delivery made in India):
In case the order or the item(s) you want to cancel has not been shipped, you may direct our customer care for Cancellation and Return Policy department by email care@aespenfashion.com or phone +918200084338 during business days (Monday- Saturday, 10 AM-06 PM).
Under some conditions, we will cancel the order and refund your money within 3-4 commercial days after our receiving your cancellation request.
Refunding cancelled orders procedure:
Cancellation of pre-shipment: Refund within 7 business days of the cancellation. Refunds or post shipment: Refunds are done at our warehouse upon their verification and receipt.
Method of payment:
The refunds to the same account through net banking or credit/debit cards take 7 days in business. Cash on delivery: When returning the product, the bank transfer is initiated in 7- 14 business days.
Timeline: The funds will be deposited in your account within two to three days on top of the normal working days.
Shipping fees or COD fees are non-refundable.
With respect to discount vouchers and cancellations:
When you paid using discount vouchers and later canceled your order, then this will be regarded as a used voucher that cannot be used again.
In the case of Returns, Replacements and Refunds:
For Indian Orders:
Aespen Fashion has an exchange Return policy where you may request a return and exchange within 72 Hours where order is placed of delivery.
Within 72 hours business of receipt of your order, you can contact our Customer Support team through email (Email).
Be ready to give your order ID and return/replace/refund information along with an image of the product and invoice.
The products have to be collected within 2-3 working days and returned in the original packs with seals, labels and barcodes intact.
returns must only be made in original forms in unused and sealed products which are damaged/ defective or wrong.
In case of acceptance, Aespen Fashion would make the refund or replacement of the rupee value in dollars that was invoiced in the damaged/defective/wrong product.
As far as product exchanges are concerned:
Whenever the original product is exchanged against another product that is of different category, any price difference is to be paid at the time of exchange. In the event where the value of the exchange is lower than the value initially paid, the rest will have to be given in the form of store credit alone. In such cases they will not give any cash or other alternative.
Note: It can be replaced depending on the availability of stock. In case of the unavailability of a replacement, it will be refunded to the full extent. The refund exclusions are included in the question below.
Products which cannot be sent back or swapped are:
Damaged products (products misused or overused).
The returned products are not in their original packaging, with price tags, labels, original packaging, freebies, and other accessories Tampered Order ID number
The faulty products which are not included in the Seller/Manufacturer warranty.
Used or altered products
Orders trailed after 3 days of order delivery.
Complimentary products offered by the brand.
Ineligible Categories:
Do note that special rules of return/exchange/refund may be applicable during specific marketing campaigns or in case of mega sale. These rules are given on the banner of the promotion. You may not hesitate to reach our customer care in case of any clarification.
Do note that special rules of return/exchange/refund may be applicable during specific marketing campaigns or in case of mega sale. These rules are given on the banner of the promotion. You may not hesitate to reach our customer care in case of any clarification.
Should you be given a faulty or damaged product, or a wrong product in your order, then follow the following steps to take your money back within 72 days of order receipt and refund is to be sent after 7 business days of receiving the goods.
Order Contacts our Customer Support team within 72 business hours of receiving the order through email (Email).
Enter your order ID information and request to refund/replace/ withdraw the defect or wrong products in your order. Please provide the picture of the product and invoice as a reference.
We will schedule the collection of the products between 2-4 days of business. Upon the shipment of the products in their original packaging having the seals, labels, and barcodes intact, refunds or replacement will be initiated.
Please also note that it can be replaced depending on the stock. In case of the unavailability of a replacement, it will be refunded to the full extent.
Refunding of free gifts and half orders:
Yes, you have to send back the free gift that was attached with the item order together with the initially delivered product.
You have the option to embark on a refund of separate products on your order. Any product sent back, however, should be sent back in full, with all its parts and any complementary gift or item attached to the same.
Refunding of returned orders:
Refunds are done once we receive the products and confirm them at our warehouse.
In cases of credit/debit card payments/net bank, the refund is granted to the same account within 7 working days after the products are returned. Give more 2-3 business days time to have the amount refunded show up in your account.
In the case of cash on delivery, the refunds will be launched through the bank transfer to the presented billing information within 7-10 working days after receiving the products back and your bank details by email. Give more 2-3 business days time to have the amount refunded show up in your account.
One can also have hassle-free refunds in the form of Aespen Fashion coupons, which can be redeemed later.